CANADIAN SHIPPING
We offer complimentary shipping on order over $100 (excluding applicable taxes). For orders under $100, shipping is a standard rate of $13.95 plus tax. Normal shipping time is between 5 to 10 business days. You will receive tracking information when your order ships. Please track your parcel through the Canada Post website for the most up-to-date info on your delivery. Please Note: We have been advised by Canada Post that they have suspended their On-time Delivery Guarantees for all parcel services until further notice.
AMERICAN SHIPPING
For shipping to the continental United States there is no shipping charge on orders over $100 (excluding applicable taxes). For orders under $100, shipping is a standard rate of $26.95 plus tax. All applicable duties, custom fees etc. are the responsibility of the customer. Normal shipping time is between 5 to 10 business days. You will receive tracking information when your order ships.
INTERNATIONAL SHIPPING
For International Shipping (anywhere outside of Canada & the United States) you will be able to choose a shipping option upon checkout. All applicable duties, custom fees etc. are the responsibility of the customer.
ONLINE RETURN POLICY
If for any reason you are not satisfied with your Caryl Baker Visage online purchase, simply return the unused product(s) within 14 days, and we will be happy to refund your account for the full amount of your purchase. Please note, shipping charges for returning unwanted merchandise is the responsibility of the customer and is non-refundable. We apologize for the inconvenience this may cause you. Purchases from carylbakervisage.com cannot be returned at any of our store locations. In-store purchases CANNOT be returned through carylbakervisage.com. To return product, which has been purchased on-line, please contact us at onlineorders@carylbakervisage.com. We recommend that you return by an insured method with tracking so that you can guarantee that your return is received at our end.
For hygienic reasons, all body jewelry and piercing aftercare products are final sale. No refunds, exchanges, or store credits will be provided.
IN-STORE RETURN POLICY
If for any reason you are not satisfied with your Caryl Baker Visage in-store purchase, simply return the unused product(s) within 14 days, to the original Caryl Baker Visage store location where purchased. Services, gift items and discontinued/clearance items are final sale and cannot be returned. Defective earrings with receipt will be replaced at no cost. If you have any questions or concerns regarding your purchase please contact the location in which you purchased the item(s). Our return/replacement policy for all Inverness earrings is 4 months from date of purchase with receipt. We are not responsible for lost earrings.